Below FAQ are some common concerns of our customers when purchasing from Nuope, if you have other questions, please just send it to firstname.lastname@example.org
Nuope is a Tools & Home Improvement product supplies retail and wholesaler with offices, warehouses and factories in Hong Kong and China. We do ship internationally.
All Shipping prices include handling international and domestic shipments.
All international shipments are priced at highly discounted shipping rates for your convenience. Depending on your shipping location you may choose from the following shipping methods:
Standard Shipping (10-25 Business Days)
Express Shipping (5-15 Business Days)
Free Shipping (10-25 Business Days)
All orders ships within less than 48 hours from the day of purchase made, and are shipped via Standard Shipping with a 7-14 business days delivery time.
However at holidays time of the year, due to high demand order may be shipped within more than 48 hours, therefore, delay in delivery time may be accrued.
If your order hasn’t arrived in the estimated delivery times, please contact our support team here
You can track your order status in real time by entering your order information on the Track Order page.
Once an order is submitted, if you need to update items on your order please contact us as soon as possible. The easiest way would be to create a new order with your updated items and cancel your existing order.
At this time you can’t update the shipping service used for an existing order.
If you want to change your shipping address contact us as soon as possible so we can update it. Once your order is processed or shipped you will not be able to change it.
Nuope adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We accept Credit/Debit cards, Stripe and PayPal only at the moment.
Check out the return policy at: Refund Policy
If you want something else, go ahead and place a new order so you can get it asap! Place the item(s) in a package and indicate on a note your order #, email address and reason for returning. Send the product to:
Satelite Mansion Room 1503
Gaoxin South 9th Road
Return shipping is not covered by Nuope. Once we receive the item(s), we'll issue your refund. Easy! If you have more questions please feel free to send an email to email@example.com
In most cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us.
In order to receive a refund you must return the old product back to Nuope. It must be in resellable conditions for the refund to be eligible. The customer must cover the minimal shipping charges to get the product back to us. In case a product is destroyed, please contact us first and we will give more detailed instructions. We recycle all returned products that are damaged.
The short answer is no. Since you must cover the shipping charges to get the product back to us you can choose whatever carrier you want. On the other hand, if you want the product to actually arrive to us we'd suggest using a carrier with available tracking numbers so we can track your return shipment. A smart thing to do would be to get insurance for the shipment, just in case, although not necessary. We're not responsible for a product that never makes its way back to us.
We have distributors around the world that are ready to supply our products to your store. For a complete list of them, please send us an email at firstname.lastname@example.org. We will do our best to answer every email in a timely manner.
If you're interested in becoming an exclusive distributor of Nuope, please contact us at email@example.com and we'll be happy to assist you.